Shipping Policy

Last Updated: Feb 23, 2025.

At LumiVita, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for details on processing times, shipping options, and costs.

1. Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has shipped.
• If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Method
US Domestic - Regular	1-4 business days	USPS
US Domestic - Express	2-3 business days	USPS Priority
International	2-5 business days	FedEx

• Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. International Shipping

• We currently ship to [list of countries you ship to].
  
• Customers are responsible for any customs duties, taxes, or import fees required by their country.

4. Tracking Your Order

• Once your order is shipped, you will receive an email with tracking details.
• If you do not receive tracking information within 3 days of placing your order, please contact us.

5. Lost or Stolen Packages

• LumiVita is not responsible for lost, stolen, or delayed shipments due to carrier issues.
• If your package is marked as "delivered" but you haven’t received it, please check with neighbors or your local post office before reaching out to us.
• If your package is lost in transit, please contact us, and we will assist in filing a claim with the carrier.

6. Address Errors & Delivery Issues

• Please ensure your shipping address is correct at checkout. We are not responsible for incorrect or undeliverable addresses.
• If you realize you've entered the wrong address, contact us immediately. If the order has not shipped, we may be able to update it.

7. Order Changes & Cancellations

• Orders cannot be modified once they have been shipped.
• If you need to cancel an order, please contact us within 24 hours of placing it.

8. Contact Us

For any shipping-related inquiries, feel free to reach out.